Customer Support Case Matching Clerk - Urgently Hiring!

Zimmer Biomet is a global medical technology leader.
Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.What You Can ExpectResponsible for assisting customer support representatives in managing and processing cases.How You'll Create Impact Associate incoming images and enter data to cases.Assist with the verification of data entry.Assist in maintaining online records and documentation, correspondence, and other study related information.Problem solving abilities to troubleshoot and follow up on matches or missing images.Prepare documentation supporting the data entry process.
Assist with written and verbal communications as required by the customer support representative.Perform general duties and support assigned by customer service representative or management as needed.What Makes You Stand Out Good organizational skills are essential.Must have the ability to produce work under pressure when tight deadlines are imposed.Must possess excellent oral and written communication skills.Candidate's work history must reflect his/her ability to interact well with others.
Interactions and cooperation with others is necessary to accomplish job tasks in customer support.Participate in proactive team efforts to achieve departmental and company goals.Proficient personal computer skills, including electronic mail, record keeping, and routine database activity, word processing, spreadsheet, graphics, etc.Ability to handle multiple tasks simultaneously.Your BackgroundHigh School Diploma or equivalent plus 0 to 2 years of clerical experience including typing and data processing, or an equivalent combination of education and experience.Travel ExpectationsUp to 5%EOE/M/F/Vet/Disability