Customer Support Agent - Zr_18247_Job

Job Description
This is a remote position.
Work Schedule : Monday - Friday (40 hours per week)
8 AM to 4 PM EST with 30 mins paid break (8 PM to 4 AM Manila Time)
Scope US-based customers only initially.No ability to directly quote prices or take payments.B2B clients.Responsibilities Handle inbound customer service calls and contacting outbound leads to assist with purchasing insurance policies in the mobile app.Guide customers through the insurance application.Walk clients through the app and processes for uploading photos, proof of ownership, and getting appraisals if needed.Answer client questions and troubleshoot issues with the app or process.Answer general customer questions about policies.Requirements Excellent phone communication skills.Customer service experience.Patient and helpful demeanor.Ability to guide customers through an application.Comfort learning new software/apps.
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