Job Description This is a remote position.
Schedule: Full-time, Friday-Tuesday 7 AM - 12 PM MST Client Timezone: MST (Mountain Standard Time) Client Overview Join a thriving appliance repair company dedicated to delivering exceptional service to customers throughout the Phoenix area.
This rapidly growing business is seeking talented individuals to enhance their customer experience and support their continued expansion.
Be part of a dynamic team that values professionalism, efficiency, and a commitment to excellence.
Job Description As a Customer Support Agent, you will be the friendly voice that greets customers and guides them through the service process.
Your ability to multitask and think quickly will ensure every call is handled efficiently, contributing to the company's success.
This role is pivotal in capturing customer needs, scheduling appointments, and providing outstanding support throughout the customer journey.
Responsibilities Warmly greet customers and actively listen to their service requests Accurately capture customer information and details of their appliance repair needs Utilize the dispatch system to seamlessly schedule service appointments based on technician availability Provide clear communication to customers regarding appointment times and any scheduling updates Address customer inquiries and concerns with patience, understanding, and a solutions-oriented approach Collaborate with the team to ensure smooth operations and consistently deliver exceptional customer experiences Requirements Excellent verbal communication skills and a friendly, professional demeanor Strong multitasking abilities to manage multiple customer interactions simultaneously Proficiency in using computer systems, software applications, and dispatch tools Problem-solving mindset to effectively address customer concerns and find resolutions Ability to work independently and as part of a cohesive team Commitment to providing outstanding customer service and support Requirements Excellent verbal communication skills and a friendly, professional demeanor Strong multitasking abilities to manage multiple customer interactions simultaneously Proficiency in using computer systems, software applications, and dispatch tools Problem-solving mindset to effectively address customer concerns and find resolutions Ability to work independently and as part of a cohesive team Commitment to providing outstanding customer service and support