Key Responsibilities: Leadership & Team Management: Oversee and lead the customer success and service team, ensuring goals are met or exceeded. Foster a high-performance culture with a "can do" attitude. Provide mentorship and development opportunities for team members. Prepare for a career path to Director within 12 months based on performance. Hire, restructure, and develop teams to meet evolving business needs. Customer Success & Sales: Drive proactive outreach and upselling initiatives. Ensure the team delivers exceptional customer service and manages day-to-day operations effectively. Develop and maintain strong relationships with key clients to drive retention and growth. Service Platform Management: Maintain and continuously improve our service platform. Implement automation solutions to streamline processes and enhance efficiency. Track and analyze data to inform strategic decisions. Process Improvement: Review and improve current processes to increase efficiency and effectiveness. Constantly innovate and find better ways to handle workloads. Suggest and implement process improvements to enhance team performance and client satisfaction. Data Accuracy & Reporting: Accurately report on churn, Monthly Recurring Revenue (MRR), and other critical metrics. Provide detailed and precise data reports directly to the Vice President of Customer Success. Qualifications: Experience: Proven experience in customer success, sales, or a related field. Must have worked for an executive before, with a demonstrated ability to drive teams to success. Strong team management experience, with a track record of leading teams to success. Experience managing international teams is a plus. Skills: High ambition with a goal and deadline-driven mindset. Exceptional data tracking and analysis skills, with a strong attention to detail. Excellent communication skills, both written and verbal. Proficiency in relevant software tools (CRM, data analysis tools, automation platforms). Independent self-starter with a proactive approach to problem-solving. Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment. Creative, out-of-the-box thinker with strong problem-solving skills. Attributes: "Can do" attitude with a proactive approach to problem-solving. Ability to thrive in a fast-paced, high-volume business environment. High level of accuracy and attention to detail in reporting and data management. Dependable and reliable, capable of working with minimal supervision. Strong interpersonal skills and the ability to build relationships with stakeholders at all levels. Why Join Us? Innovative Environment: Work with cutting-edge technologies and be part of a company that's shaping the future of customer service. Career Growth: Opportunities for professional development and career advancement, with a clear path to Director within 12 months. Collaborative Culture: Join a supportive team that values collaboration, innovation, and excellence. Executive Exposure: Gain experience working closely with senior leadership, contributing to high-level strategic decisions. Application Process: If you are a driven and ambitious leader with a passion for customer success and team management, we want to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Job Type: Full-time Experience: Customer Success, Sales or Related Field: 1 year (Required) Expected Start Date: 07/08/2024#J-18808-Ljbffr