Customer Success Partner

The role is focused on developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions. Your responsibilities: Ensure internal alignment on customer's goals and marketing strategies. Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers. Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship. As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed. Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment. Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers. Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders. Timely contract renewals & contract management. What we are looking for: A minimum of 3 years of experience in similar roles. Knowledge of reefer logistics is a plus. Advanced English proficiency is preferred. Account management execution. Commercial knowledge. Excellent communication skills. Building customer relations. Stakeholder management. High-level product understanding including how it solves different customer pains. #J-18808-Ljbffr