About The Position We are looking for a Customer Success Manager to help grow our Latin American Market. You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty. What You'll Do Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENT's impact. Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution. Be a growth driver, by identifying upsell opportunities. Collect feedback and analyze the learners' experience to offer improvement opportunities and contribute to developing our digital solution. Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients' training performance. You'll Love This Job If You Have a passion for Customer Success. Enjoy working in a fast-paced, dynamic organization and adapt easily to change. Are organized, methodical and able to adapt as the projects are varied. Have good analytical skills. Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations. Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environment. Have a professional level of English to communicate easily with our international teams. Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus! What We Offer Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including: Dynamic, startup-like experience within the security of a fast-growing, 22-year old Swiss-based company. Learn from top executives and visionaries in the learning and language market. The experience of joining an innovative organization with an international, vibrant working environment. Full onboarding and fast ramp mentoring program leading candidate to success. World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages! Exciting global team-building events abroad every 2 years. At goFLUENT Colombia, you will find a work team that will support you throughout your journey and professional development. You will stay in touch and meet colleagues from all over the world, feeling like a part of the goFLUENT story. You will be part of a multicultural and collaborative environment. #J-18808-Ljbffr