Customer Success Manager

Detalles de la oferta

Premise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live there. We are backed by some of the top global venture capital investors as we take on legacy market research agencies with a new way of thinking about the world – removing the middleman between those seeking to understand our world and those living there. With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they're gathering is going to an organization that values it, and values them. Position Summary Premise is growing, and we are looking to add an Account Executive. We are looking to improve the loyalty of existing customers and attract new ones by implementing a sustainable, customer-centric service model. This is a hybrid position (2 days remote) based out of our Bogotá office. What You Will Do Execute commercial strategies that drive the value proposition for our customers. Execute an account plan according to customer needs. Ensure compliance with the assigned budget for sales and repurchase. Follow up with other areas regarding the management of the products promised to their customers, ensuring quality and timeliness. Make constant visits to assigned customers to present management reports and value propositions. Follow up on action plans proposed by customers. Promote and encourage knowledge management and talent development of employees in charge. Respond to requests, concerns, or requirements of customers and manage the optimal level of response. What You Bring Along A minimum of 2 years of experience in a market research agency or mass consumption. Professional in marketing, administration, business, or related areas. Experience in managing local and remote teams. Experience in managing data analysis and insights. Advanced Excel skills (database management, pivot tables, basic functions such as search and conditional). Effective presentations (good audience management, good tone of voice, fluency). English B2. Extras Commercial profile. Skills in handling objections and requests. #J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

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