Company OverviewDiDi Global Inc. is the world's leading mobility technology platform.
It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.
It is committed to collaborating with policymakers, the taxi industry, the automobile industry, and the communities to solve the world's transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations.
DiDi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.
Team OverviewYou will be working in the Food Execution team executing strategies designed by the strategy team to drive sustainable health and growth for restaurants at DiDi.
You will provide substantial support to the day-to-day operation of agents giving support directly to our top restaurants in Mexico, Colombia, Costa Rica, and Peru, allowing us to help restaurants perform at a high level, giving clients the best options in the market available.
Role ResponsibilitiesCoordinating with internal teams to plan, implement, and execute operational activities.Being data-driven by extracting meaningful insights from data to make informed decisions and propose improvements.Developing proposals for process improvement and standardizing team KPIs.Collaborating with the strategy team to align on objectives.Conducting process analysis to identify root causes of different situations and determine appropriate responses.Continuously generating knowledge through A/B testing.Taking direct responsibility for delivering data-driven insights about the business, identifying opportunities to scale impact, and influencing decisions within the team.Role QualificationsStrong analytical skills.Advanced Excel: Data manipulation; advanced formulas; pivot tables.Data-driven core: passion for data analytics and programming, with knowledge/experience in SQL, Python, R, etc.KPI mindset.
Operates, reports, and works daily on improving the business KPIs.Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions.Effective communication skills.
Proficiency in English & Spanish, we're an international team.Owner attitude.
You take on every challenge and own it.Oriented and skilled in Sales and Commercial environments.EEO StatementWe create customer value – We strive to always create valuable experiences for our users in everything we do.
Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven.
We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport.
When we work to help our partners and colleagues win, we win, too.
While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business.
We are people who always want to do the right thing.
Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better.
That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths.
Our differences are what make us distinct.
We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams. At DiDi, we believe that our differences are our biggest source of strength.
That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate.
We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions, and better serve the communities we're a part of.
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
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