Position: Customer Success Administrator Working Hours: Full-Time 9:00 am to 5:00 pm CST, Monday to Friday Holidays: US Holidays Salary: $1,200 to $1,250/month (depending on interview assessment and client's approval) Role Responsibilities: Act as a liaison between the customer, customer success manager, and product teams to drive customer value and product improvements.
Effectively communicate updates and adjustments made to empower customers to own similar changes in the future.
Manage and assist with numerous customer accounts.
Help customer success managers execute identified tasks.
Execute tasks from customer support requests.
Understand and operate the company's products efficiently.
Perform repetitive tasks with a high level of accuracy.
Respond urgently to task requests as they arise.
Support customers in real-time, without relying on pre-written templates or macros.
Requirements: Ideally 4 to 5 years of experience in a similar role.
Has experience working for SAAS-based companies Experience managing a software platform and performing administrative tasks.
Familiarity with Notion and willingness to learn the proprietary software of the client.
Fluent in English and comfortable interfacing with customers in both written/verbal communication.
Ability to handle and work through tickets with client requests.
A quick learner who can master the company's software to assist clients effectively.
List of US Holidays to follow: January 15 - MLK Day February 19 - President's Day May 27 - Memorial Day June 19 - Juneteenth July 4 - Independence Day September 2 - Labor Day November 11 - Veterans Day November 28 - Thanksgiving November 29 - Black Friday | Day After Thanksgiving December 25 - Christmas Day October 14 - Columbus Day January 1 - New Year's Day Note: We prioritize the processing of one application at a time.
If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.