Family Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and increases customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.
Subfamily Description
Architecture (ART) covers the development of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. Contains the definition of an architecture which comprises an integration design and specification of products and/or services which makeup the solution.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
• Develop customer-specific architecture in dedicated area of competence.
• Identify the BG's involved and coordinate cross-BG activities for initial phase of solution development.
• Capture and manage the functional and non-functional requirements by using industry best practices.
• Understand and capture the critical inputs of stakeholders, and translate them into effective requirements and solutions.
• Specify and design effective end-to-end solutions, through the high as well as low-level design of architecture, to meet customer needs in a market positioning perspective.
• Apply solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the client's requirements.
• Develop the full scope of the solution, working across organizations to achieve workable solutions.
• Research, design, plan, develop and evaluate an effective solution in specialized domains to meet customers' requirements and outcomes,
thanks to high as well as low-level design of architecture.
• Contribute to strategic decisions within the professional area.
• Solve complex problems based on sophisticated analytical thought and complex judgment.
• Act as a professional leader for staff/workteam/taskforces, often the most senior specialist in a team, who serves as a best practice resource within own organizational unit and/or is recognized as an expert within the same professional area in the business.
• Lead functional teams or projects with moderate resource requirements, risk, and complexity; handle day-to-day staff management issues, including resource management and allocation of work.
KEY SKILLS AND EXPERIENCE
Impact
Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit.
Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organization's business strategies, with some impact on business unit/function overall results.
Scope & Contribution
Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis,
design & development of policies, plans, programs.
Innovation
Carries out specialized activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.
Communication
Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organization, which may include customers or vendors. Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches. Has cross-cultural knowledge and global mindset.
Requires ability to communicate with executive leadership regarding matters of significant importance to the organization. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.
Knowledge & Experience
Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organizational practice or expertise. Recognized expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate/postgraduate equivalent degree.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
At Nokia,
we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers,
doers and disruptors push the limits from impossible to possible.
Job Info
- Job Category: Customer Services
- Posting Date: 09/20/2024, 05:12 PM
- Apply Before: 11/20/2024, 05:12 PM
#J-18808-Ljbffr
