At Johnson & Johnson,we believe health is everything.
Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.jnj.com/.
The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders.
He/she handle chat and calls, collaborate in implementing process improvements, and support audits.
In addition, they contribute to solving complex problems, identify improvement opportunities, participate in projects and initiatives, and he/she will be an expert in specific customer service processes.
This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.
Responsibilities: * Manage interactions, queries, and requests from internal and external customers.
* Creation, processing and tracking of orders.
* Scheduling deliveries and appointments * Chat and call attention.
* Analyze customer service data to identify trends and areas for improvement.
* Audit support * Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.
* Contribute to the resolution of more complex problems.
* Identification of improvement opportunities.
* Participation in projects and initiatives * Champions in processes related to customer service Required: * Bachelor's degree.
* Knowledge in Customer Relationship Management, Returns or Recalls Processing.
* End-to-End Process of order entry and returns knowledge.
* 1 year of experience in related areas of customer service.
* Available to work on rotating schedule (nights, days, holidays and weekends) Desirable: * Customer or Channel understanding.
* Knowledge in Continuous Improvement, Performance & Metrics * Project Management Experience * Experience with Power BI, and MS. * Proficiency in oral intermediate English For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.
Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.
Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.
Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong
