Customer Service Reservation Agent

Nuvola, a Sabre´s company is looking for a Reservation Agent within our Hospitality unit that takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.

This is a remote full-time role based in Colombia. Ideal candidates should have availability to work 5 days per week (that shift would include working one day of the weekend) with a 9-hours daily shift (including lunch breaks).

What does a Customer Service Reservation Agent do?

· Assist our guest and travel agents with their vacation needs via inbound calls

· Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels

· Answer inquiries pertaining to the resorts’ amenities, services, and policies

· Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc

· Serve as a liaison between the guest and hotel management to fulfill requests.

Job Requirements

· 1+ years of customer service experience

· Advanced English verbal and written skills

· Fluent internet connection

· Passion to provide a great customer experience over the phone

Benefits

· Work remotely

· Annual Performance bonus plans

· Development opportunities in country or globally

· We offer a competitive private health insurance for employees and eligible children

· Daily meal allowance

· Life Insurance

· Corporate Social Responsibility opportunities

· Recognition and acknowledgement programs

Salary

The rate of pay is 42,000,000 Colombian pesos/year, across 14 pay periods, at 3 million Colombian pesos/month.