Customer Service Representative

Popayan, Cali.
About the role As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails, or chats.
This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities Provide effortless customer experiences regardless of the chosen modality.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
From a single interface handle all interactions from multiple channels.
Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
Ensure customer satisfaction and maintain professional customer support.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Report all customer complaints for follow-up by appropriate department/personnel.
Follow communication procedures, guidelines, and policies.
Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.
Candidate requirements Proven call center or customer service experience preferred.
Advanced English (B2 level or above).
Strong soft skills and communication skills.
Basic understanding of office and computer systems/software.
Must have excellent organizational and multitasking skills.
Benefits Competitive base salary with performance-based incentives.
Opportunities for career advancement within the organization.
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