SuperStaff is looking for a Customer service represetative in order to provide support for a pharmacy specializing in the sale and distribution of products for endocrinology patients.
In this role, you will be responsible for assisting customers via inbound and outbound calls, chat, or email.
Your duties will include providing updates on their medications, placing orders as needed, and addressing inquiries.
Additionally, you may need to collaborate with internal teams within PKC to ensure timely and effective resolutions.
Duties and Responsibilities: • Interacts with customers via text, telephone, email, online chat to provide support and information on an assigned product or service.
• Respond promptly and professionally to inquiries and communications received through any Line of Business (LOB) phone, text message, email, or other customer service departments as operational needs dictate.
• Interacting with supervisors and other agents via email, teams and slack to resolve any customer queries.
• Attend continuous training during the workday.
• Be attentive to updates during the day provided by the direct supervisor via email.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as required and assigned.
Requirements 1 year experience English is requierd Medellin, Colombia Benefits Schedule: Monday to Friday, following the American EST calendar.
Benefits: All legally mandated benefits included.
Contract: Permanent contract starting from day 1 of training.
Perks: Stability and an excellent work environment.
Workplace: Offices at WeWork, offering free coffee, milk, tea, and beer on Fridays.
Exclusive Discounts: WeWork strategic partnerships for gyms, clothing stores, beauty salons, restaurants, and more.