Nurture Connections and Promote Wellness While Delivering Outstanding Customer Care The journey to wellness begins with connection, and as a Customer Service Representative , you stand at the forefront of this vital movement. Your role is not just about answering questions; it's about providing the support and guidance that empowers customers to embrace a healthier lifestyle. With each interaction, you illuminate paths to self-care, helping customers navigate through our extensive product offerings tailored to their needs. Your insights and empathy will ensure they feel understood and valued. By fostering trust and understanding, you play an integral role in their wellness journey, enabling them to make choices that lead to fulfillment and harmony in their lives. Seize this opportunity to impact countless lives positively, as you guide customers toward achieving their health and wellness goals. Tread the Path of Customer Satisfaction with Responsibilities That Make an Impact Respond to an average of 55 customer emails per day, increasing to 95 post-training, with a target of 75 emails from Thursday to Friday. Manage and guide customers through chat communications by identifying their needs and recommending appropriate products. Maintain accurate records of customer interactions and feedback to support continuous improvement. Collaborate with the marketing team to ensure customer insights are reflected in our Amazon product listings and campaigns. Report and address issues with fraudulent sellers and ASINs as necessary. Assist in adding new items and optimizing product listings, including bullet points and descriptions, to enhance SEO performance. Provide excellent client management support to ensure a positive and informative experience for customers. Requirements Strong communication skills, both written and verbal. Comfortable discussing and promoting sexual wellness products. Proficient in Microsoft Office Suite. Ability to learn and adapt to new systems and processes quickly. Previous experience in a customer service role is preferred. Tech Stack: Microsoft Office. Plus: Previous experience in customer service or a similar role, particularly in e-commerce or the adult industry. Familiarity with shipment processes and logistics. Additional Information: Candidates must be comfortable discussing and addressing detailed questions regarding the company's products. Abundant Perks That Support Your Personal and Professional Growth Comprehensive health insurance to safeguard your well-being. Work-Items (laptop, mouse, and headset). 5 extra days of vacation leave (20 in total) that can be monetized. Direct exposure to our clients. Diverse and supportive work environment. Upskilling opportunities through Emapta Academy. Meet the Innovators Who Pave the Way in Health and Wellness Solutions Our client, XR, LLC, is a renowned distributor and manufacturer of over 3,000 health and wellness products with over 20 years of experience. Featured in top media outlets such as Men's Health, Cosmopolitan, and Vice, XR, LLC is a trailblazer in the wellness industry. They offer state-of-the-art fulfillment systems, innovative product development, and private label opportunities. Known for their award-winning product designs and competitive shipping solutions, they're recognized globally for their innovation and streamlined processes. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #J-18808-Ljbffr