Customer Service Representative

Barranquilla, Colombia | Posted on 11/06/2024 Shift Schedule: 11 am to 8 pm EST, Monday to Friday. Country: Colombia Job Description We are looking for a skilled Customer Service Representative to join our growing staff. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective customers. Responsibilities: Provide exceptional customer support experience through multiple communication channels (phone). Develop an expert understanding of our platform and how each customer is unique, learning to efficiently apply that knowledge to provide them the support they need and anticipate future questions. Provide cutting-edge service in a friendly, confident, and knowledgeable manner. Ensure customer requests are handled in an appropriate and timely manner. Requirements High School diploma. 6 months to 1-year BPO experience is preferable. Excellent English communication skills (B2 or above). Exceptional customer service, active listening, and verbal and written communication skills; professional phone voice. Good customer service, multi-tasking, and problem-solving skills. Experience in receiving inbound calls and performing outbound calls. Ability to handle stressful situations appropriately. #J-18808-Ljbffr