Customer Service Representative

The Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our customers. The ability to work quickly and overlap skills is required. What will you do: You will respond to calls from our Service Providers in a quick, friendly, and efficient manner. You will answer questions about jobs, assist Service Providers with our Urgently app, and escalate issues to our Network team. You will negotiate additional rate requests and investigate issues by listening to calls between providers and dispatch agents. Location: Cra 51B #80-58- Edificio Smart office Piso 21 Schedule: Full availability from Monday to Sunday, 24/7, with 2 days off at the discretion of operations. What do you need? English (B2)6 months of experience in Customer Service Excellent attitude Communication and writing skills. Availability 24/7 - with rotating shifts. What do we offer?2 days off per week Fully paid training Competitive salary, plus Sunday and night surcharges and transportation allowance. Opportunities for growth within the company Job Type: Full-time Idioma: Inglés (Obligatorio)#J-18808-Ljbffr