Customer Service Proactive Agent

The Customer Service Proactive Agent is responsible for ensuring the monitoring and On-Time Delivery of M&S, Inventory and Assets orders through proactive expediting of such orders throughout the Demand to Deliver order lifecycle (from the Netting to actual delivery at Field Location), and responsible for ensuring that Supply hubs(PSC, MCT, LCT, DSC) are delivering Efficient and Reliable service for SLB Operations
Ensure on-time delivery for all orders in scope (M&S, Inventory, Assets)Proactively escalate to relevant stakeholders the requests in the Red Zone and ensure actions are taken for orders in the Red Zone to move to the next Leg of the Supply processResponsible for expediting of orders from requisition creation to Delivery at Field locationProactively follow up on order status with suppliers to ensure on time completionCancel purchase orders in SLB systems (SWPS, GOLD, and Lawson) after consultation with internal / external suppliersBe competent on all Supply systems and track order status on internal systems (TMO – Track My Order, SSO Expediting Console)Inform Product Lines, PLSL and other stakeholders of any concerns or delays in the order deliveryFollow up on Goods ReceiptProactively follow up on Goods Receipt for orders within GR due dateSupport on problem solving on Document-Flow-Management (DFM) cases or other Account Payable issues.Communicate order status to internal customersComply and clean up open order report on a regular basisCompile / update expediting reports by suppliers, Product Line, location as requiredContinuous improvement and knowledge managementParticipate and contributes to SQ investigations led by SRE Efficiency teamPropose documentation changes / improvements to process when required to SRE Efficiency teamTrack deviations and raise non-conformance in QUESTUphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), Blue Print1. Suggested Background: International Business Business Administration Industrial Engineering 2. Profile: Programs/Softwares RequirementNo requirements, but knowledge in the following softwares is a plus: PowerBI, Power Automate, PowerApp, SharePoint 3. Additional Comments: Key Characteristics: English proficient Organizational skillsPeople person Team work Adaptable Desire to learnMultitasking

#J-18808-Ljbffr