Job Title: Customer Service Manager - LATAM Location: Remote (EST Time zone) Salary Range: up to 1200 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM EST NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
Discover a world of career possibilities with Sagan.
About the Company : We are a dynamic and innovative e-commerce D2C retailer and a leading supplier of commercial and household products.
We are committed to delivering excellence.
We pride ourselves on our dedication to quality, efficiency, and customer satisfaction.
As we continue to grow, we are seeking a highly skilled and motivated Customer Service Manager to join our team and help us grow!
Position Overview : The Customer Service Manager (CSM) will monitor all customer inquiries across multiple platforms in a timely manner while ensuring the highest level of customer satisfaction is maintained.
The CSM will be responsible for maintaining positive product and business reviews across all platforms and addressing any customer-reported issues.
The CSM must be a proactive customer advocate who is always looking to improve the customer experience before issues reach company management.
Key Responsibilities : Platform Management : Administer third-party e-commerce marketplaces such as Amazon, Walmart, eBay, and others.
Customer Support : Respond to platform CSR requests and provide higher-tier customer service.
Coordination : Coordinate between various departments (domestic and international), including e-commerce customer service and logistics.
Order Processing : Verify pending purchase orders, place confirmed orders, and create shipments.
Issue Escalation : Escalate time-sensitive information from third-party companies and warehouses to senior team members.
Inventory Monitoring : Monitor inventory levels and report to the e-commerce manager.
Reporting : Create weekly customer service reports and present information.
Qualifications : Associate's degree (Bachelors degree in business administration or related field preferred).
2+ years of eCommerce sales support experience.
Proficiency in Amazon Seller Central, Shopify, Shipstation preferred.
Understanding of ERP or inventory management systems such as SKUVault.
Strong English communication skills, both verbal and written.
Ability to prioritize and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office and Google Sheets.
Strong leadership skills with a focus on team building, coaching, and developing talent.
Nice-to-Haves : Experience with Excel, Amazon SellerCentral, Google Sheets, and some WMS or ERP systems.
Flexible to changing conditions and possessing a high level of integrity.
Additional Requirements : Reliable, stable, and high-speed home internet access.
A private and distraction-free workspace.
Consciousness of data security and respect for clients' confidential information.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.
