Customer Service Management

Select how often (in days) to receive an alert: This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability Key Missions Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing Supports regulatory customer and internal compliance requirements Manages customer queries and complaints to a satisfactory resolution Supports Account Manager in relation to contract delivery Supports internal requirements in relation to service delivery Defines strategy to drive operational efficiency, continuous improvement and delivery of Business objectives Acts as an experienced people manager, mentor and coach (managed managerial level colleagues) Possesses and demonstrates solid working knowledge of subject matter Manages senior level escalations, issues and incidents Defines, Creates and effectively presents internal or customer reports and presentations at a senior level Possess high level strategic, project and process management skills or transformation experience #J-18808-Ljbffr