Customer Service Executive

Job Description: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensuring customer satisfaction and providing professional customer support. Qualifications and Requirements: Speak, read, and write good Spanish and English. Ability to work on a 24/7 shift rotational basis. Experience with Zendesk or other CRM/ticket/call management tools. Customer Service: 1 year (Required). Job Type: Full-time Application Question: Are you able to work on a 24/7 shift rotational basis?#J-18808-Ljbffr