Customer Service Agent, Popayan.

Popayan, Cali. About the role: As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities: Provide effortless customer experiences regardless of the chosen modality. Build sustainable relationships and trust with customer accounts through open and interactive communication. From a single interface handle all interactions from multiple channels. Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. Ensure customer satisfaction and maintain professional customer support. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Report all customer complaints for follow-up by appropriate department/personnel. Follow communication procedures, guidelines and policies. Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations. Candidate requirements: Proven call center or customer service experience preferred. Advanced English (B2 level or above). Strong soft skills and communication skills. Basic understanding of office and computer systems/software. Must have excellent organizational and multitasking skills. Benefits: Competitive base salary with performance-based incentives. Opportunities for career advancement within the organization. #J-18808-Ljbffr