Customer Service Agent

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT / Helium / Hotspot / Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of : order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer.

Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models.

GSP Services puts the customer back in customer support,
helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support.

This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience.

This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You will be responsible for :

- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.

Ideal Profile

- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail

- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.

What's on Offer?

- Work within a company with a solid track record of success
- Excellent career development opportunities
- Flexible working options