Customer Service Agent Bilingual Spanish & English

Colombia

Influx provides customer service for brands and tech companies on-demand, 24 / 7, every day of the year (including holidays).

To achieve this, our operation includes agents and managers working around the globe.

We're looking for detail-oriented and thoughtful people to join our growing international team!

Duties :

- You'll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively in writing, and empathize with customers.
- Diagnose and solve the customers' problems via voice support* Communicate effectively with our customers* Coordinate effectively with peers and your manager* Contribute to a high-performance and friendly workplace culture

Requirements :

Fluency in English and Spanish, spoken and written* Excellent communication skills, both on the phone and in writing* Personal integrity and conscientiousness* Strong orientation on task completion, results, and strategic goals* Team player* Continuous learner* Good knowledge of G-suites (Google Docs, Gmail, Google meets, Calendar, and so on)* Have your own laptop* Noise-canceling headset

Benefits :

The flexibility of working from home without having to go to the office* An international and diverse work atmosphere* Extensive opportunities to learn from, and work with high-performing colleagues in a fast-paced environment

If you believe this is a perfect opportunity for your career, please feel welcome to apply!

Please submit your application in English

Apply Here