The Customer Program Manager (CPM) has the ownership of the operational strategy and translates the commitment to the customers in execution across Ocean and Logistics and is responsible for implementing new and additional business with the customer. The CPM applies awareness of the customer's supply chain to drive improvements and efficiencies creating value to the customer and Maersk. Key Responsibilities Understanding of the customer's supply chain strategy and needs. Support the CPD within input to the joint strategic roadmap. Identify efficiency and optimization initiatives to increase profitability/reduce cost to serve. Create a Maersk community around the account and create awareness of the customer. Selling: Uncover customer pain points/supply chain challenges and define initiatives to address/eliminate same. Delivering: Monitor service delivery performance within scope assigned (Geographical/products) and provide oversight to CPD. Resolve operational escalations. Engage with 3rd party/non-Maersk partners (Customer suppliers, partners, services providers and vendors). Support new/additional business is implemented. Ensure FINSOP and relevant financial measures are effectively managed. Ensure access to correct rates, information and contacts on all third party (non-Maersk) suppliers and partners. We are looking for: Assertive/decisive and pro-active High sense of urgency and persistence Confidence in dealing with people and building relationships Ability to focus to define a vision, objectives and priorities Ability to see and act on both the big picture and the daily operational issues Able to give constructive feedback and challenge where appropriate Ability to manage stakeholders on various levels in the organization Maersk operational structure and functionality (system, products) Continuous improvement techniques and metric driven Supply chain optimization knowledge Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******. About Us A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. #J-18808-Ljbffr
