Customer Practice Manager, Professional Services The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy, and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support, and closure in those accounts. AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs. Key Responsibilities: Engage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and drive AWS adoption. Think big - assess customer marketplace circumstances and construct large programs which include multiple engagement services. Envision and inspire customers. Identify & develop specific opportunities and related business cases. Deal shaping, including estimations and deal pricing. Contract negotiations & closing. Enable cloud transformation - develop long-term Cloud Strategy with customers. Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities. Execute contracts as single point of contact for Customer executives. Educate customers on AWS services and translate those into clear business value propositions. Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback. Oversee delivery of projects in account, ensuring high-quality delivery. Key Job Responsibilities: Build customer strategy with the lenses of Professional Services organization. Build strategic alignment with all teams that have a relationship with that customer. Pipeline generation and management. Opportunity management. Lead internal resources from ProServe to be aligned with holistic strategy. Build solid business cases and close plans. Build rapport and earn trust with customers. Minimum Requirements: Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field. Experience as a technical specialist in design and architecture. About the Team: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. Why AWS: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating. Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion. Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. #J-18808-Ljbffr