Gain full access to job listings from company websites worldwide. Only Verified, High-Quality Jobs No ads, scams, or junk. Save Time and Focus on Real Opportunities Explore thousands of open positions, including a wide range of flexible remote jobs tailored to your lifestyle. Professional Resume Review Included Receive expert feedback with specific suggestions to enhance your resume. About Us We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. The Customer Onboarding Manager is one of the first members of the post-sales team to work with new and existing clients. The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider vision of true 1-to-1 personalization driven by the client's data. Responsibilities: Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers. Collaborate with internal technical resources to empower and train customers to use Insider's platform and powerful features as efficiently as possible. Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider. Help drive early adoption, setting KPIs and success metrics for ROI. Advocate customer business use-cases to product development. Ensure successful transitions to the Customer Success Manager team after onboarding. Enhance customer experience during onboarding by designing and continually improving processes and materials. Responsible for establishing client's trust and confidence in the Insider platform. Facilitate exceptional user-enablement training and workshops. Qualifications: Minimum 3 years experience in SaaS project management and client onboarding. PM qualifications (Agile, PMP, Prince2) is a plus. Strong written and verbal communication skills; business fluency in English. Strong time and task management skills are a must. Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage. Understanding of webhooks and API. Experience with other CRM, ERP / Marketing Automation platforms as an advantage. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. #J-18808-Ljbffr