Customer Master Data Team Lead

Customer Master Data Team Lead Location: Bogotá About the job Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Customer Master Data Team Lead within our Customer Master Data Team. Our organization in Business Operations O2C is growing fast, and we're always looking for talented professionals to join our Order to Cash department. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you! Why join our team? Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. Our function at a glance: Our O2C team to handle the following activities: Master Data Management Sales Order Management Requests and Disputes Management Credit Risk and Credit Data Management Collections and Customer Contact Management Cash Application and Receivables Management AR related Month-end Closing, Reporting and Non-trade Invoice Management These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction. Main responsibilities: The role of Order to Cash – Customer Master Data Team Lead: Supervise team that delivers the best service for master data management to the internal customers ensuring a positive customer experience Monitor KPIs and data quality, analyze and identify deviation compared to the agreed target Address operational issues and follow through to resolution in an effective and timely manner Manage stakeholders, both internal and external Coach Master Data Analysts, team size is 7-10 FTEs Drive continuous improvement initiatives ORGANIZATIONAL CONTEXT: Business Operations O2C KEY ACCOUNTABILITIES: Supervise a team that delivers the best service for master data management to the internal customers ensuring a positive customer experience Master data is well captured and maintained in the ERP in a timely manner with proper documentation associated Master data set-up allows a flawless sales orders management and reduces the number of claims due to master data issue Checks are performed regularly and data quality is ensured Contracts and commercial conditions (e.g. gross price lists, on & off invoices) upon requests received from trade teams are executed accurately and in the right lead time until credit notes are processed Collaboration with neighboring functions is standardized and interactions are well established Monitor operational KPIs and compliance with Sanofi policies and guidelines In coordination with the Master Data Manager and when necessary with the local stakeholders and Order Serve local coordinators elaborate remediation action plan. Ensure continuous improvement of the requests & disputes management process. Supervise, coach Master Data Analysts Share expertise and provide coaching Anticipate workload and allocate resources for effective and efficient delivery Employee lifecycle management (recruit, evaluate, develop, reward, retain team) Address performance issues and make recommendations for personnel actions Shape and promote a culture of collaboration, trust, and teamwork throughout the team through leadership and effective communication Focusing on employee retention and engagement, advise actions to management in this relation Create and regularly update job description of direct reports. Continuous Improvement Identify process improvement opportunities through elimination of redundant activities Participate in process automation initiatives and ensure seamless adoption and transition Participate in regional/global projects as required Trainings Ensure onboarding of new hires and related trainings are organized Determine the training need of direct reports, provide the professional trainings of them according to the procedures and work instructions by collaborating with Requests and Disputes Manager About you Experience : At least 4-5 years' experience in Customer service, Order to Cash & master data/Commercial conditions/contract or similar (essential) preferably in Pharma Soft and technical skills : Understand commercial policies, pricing, rebates, on-off invoices, master data policies (essential) Experience in running services within a Business Services organization (advantageous) Good business acumen (advantageous) Strong problem solving, deductive and analytical skills (advantageous) Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules (advantageous) Knowledge of Microsoft Office and expertise of MS Excel (essential) Ability to interact with customers in a professional manner (essential) Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) Good communication skills (advantageous) Attentive to customer needs and feedback (essential) Ability to work autonomously and take ownership of tasks and processes (essential) Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential) Attentive to detail and works with precision (advantageous) Action oriented, delivery driven, change agent (advantageous) Lead by example to deliver high quality service, customer satisfaction (advantageous) Languages : Good command of English written and verbal Portuguese (advantageous) Why choose us? Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. You'll be part of a truly diverse cross-cultural team and can have real business impact. Flexible working policies, including up to 50% remote work. Private medical care, life and health insurance, and gender-neutral paid parental leave Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. Mexico and Argentina play an instrumental part in creating best practice and innovation within our 3 vaccines production plants. Pursue Progress. Discover Extraordinary. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!#J-18808-Ljbffr