Customer Experience Representative - Zr_18734_Job

This is a remote position.
Scope: Monday to Friday from 9 AM to 6 PM Trenton, ON time with 1 hour unpaid break Initially handle calls for a few locations, with potential to expand to all six locations  Collaborate with store managers and internal teams to address customer feedback Responsibilities: Conduct engaging follow-up calls with 20-40% of the previous day's customers Follow a provided script/guideline while maintaining a natural, conversational tone Access the company's POS system to retrieve customer information and invoice details Record customer responses and feedback accurately in a Google Doc template Identify areas of customer satisfaction and potential improvements in service delivery Escalate any customer concerns or issues to store managers for prompt resolution Contribute to the refinement and development of the customer experience program Requirements: Excellent verbal communication skills with a neutral accent Native or near-native English language proficiency Previous experience in customer service, call center, or related field Strong computer skills, including proficiency in Google Docs and ability to quickly learn new software systems Exceptional attention to detail and accurate data entry skills Empathetic and patient demeanor when interacting with customers Ability to work independently and manage time effectively in a remote setting Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_18734_JOB