Customer Experience Coordinator

We are Kaizen Gaming Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2,500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential? As a Customer Experience Coordinator you will: Collect and organize customer feedback through various communications channels, reviews, and social media Analyze customer feedback to create reports related to customers' friction points and suggest proper solutions Ensure that feedback is categorized, prioritized, and shared with relevant departments for action Reproduce issues reported by our customers, analyze, communicate, and follow up on key findings with various stakeholders Work closely with other divisions/teams to resolve customer pain points efficiently Proactively identify improvement areas to enhance customer experience and operational efficiency Identify pain points in current internal processes, products, and tools and initiate solutions and process refinements Work as a project officer in order to deliver specific tasks assigned Monitor the competitive landscape, identify pain points, and areas for improvements Ideal background Relevant professional experience Excellent command of the English language, both verbal and written Prior experience in the online gaming industry will be considered a strong asset #J-18808-Ljbffr