Customer Experience Coordinator

As a Customer Experience Coordinator you will: Collect and organize customer feedback through various communications channels, reviews, and social media. Analyze customer feedback to create reports related to customers' friction points and suggest proper solutions. Ensure that feedback is categorized, prioritized, and shared with relevant departments for action. Reproduce issues reported by our customers, analyze, communicate, and follow up on key findings with various stakeholders. Work closely with other divisions/teams to resolve customer pain points in an efficient way. Proactively identify improvement areas to enhance customer experience and operational efficiency. Identify pain points in current internal processes, products, and tools and initiate solutions and process refinements. Work as a project officer in order to deliver specific tasks assigned. Monitor competitive landscape, identify pain points, and areas for improvements. Ideal background Relevant professional experience. Excellent command of the English language, both verbal & written. Prior experience in the online gaming industry will be considered a strong asset. #J-18808-Ljbffr