Customer Experience Consultant

Detalles de la oferta

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen. Customer Experience Consultant The Customer Experience Consultant builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service, and maximizes sales opportunities. We Offer: We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees and for each other. We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry, and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives. Key Responsibilities: Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams. Customer's business acumen and ability to know what factors drive decision-making. Lead Digital Adoption discussions with customers. Cross-sell and Upsell Logistics and services products to customers. Performance Review with customers. Willingness to go the extra mile towards the customers with a focus on providing solutions. Manage interaction with LNS operations. Have direct communication with the customer. Manage communication with internal stakeholders. Analyze how to improve the service provided to customers. Ensure all products and services are sold to the customer to maximize profitability. Build strong relationships with all stakeholders including offshore GSC teams. Responsible for customer satisfaction and has experience with customer interaction. Understand customers' business drivers, needs, and requirements. Handle incoming customer service queries, issues, and exception management. May support the Customer Experience Partner and internal teams. We are looking for: At least 1 year of experience in similar roles. Bachelor's degree in business administration, foreign trade, or similar. Experience in Air Transportation, LCL, Maritime, or Inland. Experience in logistics is desirable. English: Intermediate to advanced. Proactive. Strong communication skills. Negotiation skills. Strategic thinking and influence. You have been reading so far; we're glad to see you are interested. If you want to use your skills to make a difference, we look forward to hearing from you. Apply now! Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!#LI-JL1 #LI-Hybrid Maersk is committed to a diverse and inclusive workplace. We embrace different styles of thinking and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******. #J-18808-Ljbffr


Salario Nominal: A convenir

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