Customer Experience Advisor

Role DescriptionThe opportunityThe Customer Experience Team are the first point of contact for most Unity users who need help and guidance.As a Customer Experience Advisor, you will be key in supporting our global users by answering tickets, live chats, and creating self-service articles focusing on Unity accounts, core product subscriptions (Personal, Plus, Pro, and student/Education), and license activations.As a member of the team, you will be responsible for answering non-technical requests and live chats, alongside article creation for our Self Serve offering.This requires the need for conflict resolution, soft skills, and enhanced problem-solving capabilities.As well as supporting customers in an empathetic manner, we also work with Unity's internal teams including Sales, System Developers, and Marketing, to resolve issues as they arise.Training in our service processes will be provided at the start of this permanent position.We will also invest in training to support your professional growth throughout your employment.Our team places importance on kindness, inclusion, and harmony as our central values.What you'll be doing Answer user questions with clarity and empathy through email.Create and maintain knowledge-based articles.Collaborate with internal stakeholders for product improvement based on customer feedback.What we're looking for Experience in Customer Service or in a customer-facing role where understanding customers' needs was keyExcellent written and spoken EnglishA love of learning, as we work in a fast-paced environment with lots of changes You might also have Experience with different software eg.Email, Live Chat, and/or Ticketing systems Zendesk Additional information Relocation support is not available for this positionInternational relocation support is not available for this positionWork visa/immigration sponsorship is not available for this position