3M has a long-standing reputation as a company committed to innovation.
We provide the freedom to explore and encourage curiosity and creativity.
We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.Job Description:Job Description3M is seeking a Customer Account and Data Analyst.
This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica but the person for the job will be working from Colombia.
If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!Data Steward Job DescriptionPrimary Responsibilities include but are not limited to the following:Ownership of Customer Master Data for assigned 3M accounts.Provide data governance for updates and accomplish compliance rules.Work closely with other 3M teams to communicate attribute changes.Manage request cycle time within standard service level agreement.Understand the processes and standards in place to effectively and accurately manage data.Understand upstream and downstream implications of customer data changes.Use various websites, including but not limited to DNBi, Dun & Bradstreet internal search tool, Google, Google Maps, etc., to verify customer name and address information.Utilize Salesforce.com for receiving work requests and communicating with Requestors.Able to follow directions & Standard Operating Procedures.Understand and act on team priorities.Constantly communicate status in both verbal and written forms.Understand End to End process and provide recommendations for process improvement.Basic Qualifications: Bachelor's degree or 1 year of experience in Master DataBusiness level fluency in English is a mustAbility to articulate/demonstrate complex reasoning skillsDetail oriented/accurate and thoroughAbility to analyze and problem solveProficient using and working in Microsoft Office (Mainly Excel)Attention to detail and ability to follow documented instructions is highly requiredMinimum 1 year of experience with Customer Data / Master DataSAP knowledge minimum 1 yearGood communication skillsPreferred Qualifications:Salesforce and AS400 experienceCustomer service experienceSupporting Your Well-being3M offers many programs to help you live your best life – both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.