Join a team that is changing millions of lives.
Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.
Ready to join us?
About this opportunity
As an Operational Excellence Trainer, you will conduct technical/behavioral training for employees considering Invisalign or iTero products. You will develop and improve the content,
with autonomy to determine the applicability of the training material. You will work in partnership with the QA team to carry out quality monitoring and evaluations aimed at developing operational teams.
In this role, you will…
- Be responsible for all Customer Success frontline and backoffice training for new and existing employees, Align or outsourced;
- Identify training needs, considering diversity of resources and evaluation of market best practices;
- Prepare, schedule and deliver training plans for new hires;
- Prepare, schedule and deliver retraining for existing employees;
- Be responsible for delivering training solutions to agreed KPIs and best experience for our clients, ensuring the necessary development to meet targets;
- Produce any course materials and other documents such as notes, handouts, manuals and exercises that are required to ensure the delivery of high quality training courses;
- Keeping records of progress, attendance and so on;
- Prepare the learning environment and resources, including the installation of equipment,
ensuring that the necessary facilities and associated training resources are properly maintained, meeting best practice standards and compliance with Health and Safety requirements;
- In order to identify points for improvement, review all feedback and training effectiveness;
- Monitor and evaluate interactions through Customer Advocacy;
- Review and analyze QA KPI results obtained through evaluations and dashboards;
- Provide effective feedback for corrective and preventive actions;
- Provide support to the other internal segments of the Operational Excellence area, building a meaningful exchange of experiences and generating insights for the development of the entire team.
In this role, you'll need …
- At least one year's experience in a training role.
- Passion for offering a unique development experience for employees.
- Ability to identify customer-focused solutions and solve problems.
- Affinity with technology, agile thinking and ability to always be learning.
- Knowledge of the MS Office package, especially visual resource applications (PPTX)
- Knowledge of CRM tools desirable
- Bachelor's degree or equivalent experience preferred
-English required.
Sound like a good fit?
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities,
sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.