Customer Care Specialist

Job title: Customer Care Specialist Work Location: Colombia Experience: 6 months + Education Qualification: High School No of openings: 12 Roles and Responsibilities: Answers inbound phone calls, chat, and emails from customers, quickly assesses customer needs, and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into the system. Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences. Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled. Required and Desired Skills: Advanced English Team building and learning At least 6 months of experience in Customer Service Great communication skills and interpersonal skills Good analytical and problem-solving skills #J-18808-Ljbffr