Customer Care Specialist

Job Description
This is a remote position.
Schedule:
Full-time | 40 hours per week
8:00 AM - 4:30 PM EDT with a 30-min paid break
Client Location / Timezone: Canada - EDT
Company Overview: We are a leader in commercial restaurant equipment sales and service in Canada.
We operate a 24/7 business that supplies restaurant equipment as well as after-sales warranty & non-warranty service & parts to leading QSR restaurants across Ontario and the Maritimes.
Responsibilities: Answering phone, online chat enquiries and questions from new and existing customers including escalations and general customer support.Responding to customer emails.Looking up customer order details from our internal CRM.Processing refunds and other customer requests according to internal procedures.Sending email and SMS quotes to customers.Other administrative tasks (data entry, file management, reports and research).Requirements: Strong written English and verbal communication skills - MANDATORY.Candidates with a Mechanical and Troubleshooting background - Preferred.Customer support experience in a BPO setup.Attention to detail.Noise-canceling headset with microphone.No Prior Obligations; client is looking for long-term staff.
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