Customer Care Specialist

This is a remote position.
Schedule: Full-time l 40 hours per week 8:00 AM - 4:30 PM EDT with a 30-min paid break  Client Location/Timezone:   Canada - EDT Company Overview : We are a leader in commercial restaurant equipment sales in service in Canada.
We operate a 24/7 business that supplies restaurant equipment as well as after-sales warranty & non-warranty service & parts to leading QSR restaurants across Ontario and the Maritimes.
Responsibilities Answering phone, online chat enquiries and questions from new and existing customers including escalations and general customer support.
Responding to customer emails Looking up customer order details from our internal CRM Processing refunds and other customer requests according to internal procedures Send email and SMS quotes to customers Other administrative tasks (data entry, file management, reports and research) Requirements Strong written English and verbal communication skills - MANDATORY Candidates with Mechanical and Troubleshooting background - Preferred Customer support experience in a BPO set up Attention to detail Noise-canceling headset with microphone No Prior Obligations, client is looking for long term staff No Pregnant Candidate if possible