Customer Care & Dealer Training Staff

We are seeking a highly motivated and detail-oriented Training and Operations Specialist to join our team. In this role, you will be responsible for the following: Training Development and Delivery: Design and develop comprehensive training modules tailored for dealership personnel. Plan and conduct engaging training sessions to enhance staff skills and knowledge. Standard Operating Procedures (SOPs): Create and maintain Standard Operating Procedures (SOPs) for dealership operations. Ensure that SOPs are effectively implemented and adhered to across all dealership activities. Quality Audits and Improvement: Conduct regular audits of dealership activities to assess quality and compliance. Develop and implement actionable improvement plans based on audit findings. Operational Support: Provide ongoing support to dealerships by delivering feedback reports, offering consultation, and providing technical guidance to optimize dealership operations. Key Qualifications: Proven experience in training development and delivery. Strong understanding of dealership operations and SOP creation. Excellent analytical skills with a keen eye for quality improvement. Effective communication and consultation skills. Ability to work independently and manage multiple priorities. If you are passionate about driving excellence in dealership operations and have a strong training and process improvement background, we encourage you to apply for this dynamic opportunity. #J-18808-Ljbffr