Crm Manager - Service

Detalles de la oferta

Job Description Your Job As a customer Relationship Management (CRM) Service Product Manager, you bring your customer and product mindset to transform our CRM solution – solving customer problems in a way that works for the business. Delivering a forward-looking vision for IFP CRM service across the organization, crafting innovative solutions through our SalesForce CRM platform to empower our service organizations to deliver best-in-class customer experience and elevated business results. Collaborate with service teams, commercial, service design local CRM teams, end users and technology partners to shape the CRM vision, develop and deliver the product roadmap and create organizational alignment through clearly established outcomes so that full value can be captured from the SalesForce Platform. For a results-driven and action-oriented leader, this role provides an opportunity to build products that drive improved experience, organizational growth, and operational. Who you are?6-8 years' experience as a Product Manager, Product Owner or related implementing CRM solutions. 3+ years working in the Salesforce ecosystem; experience implementing and enhancing SalesForce or related CRMs. Significant agile product delivery experience required with strong history of driving execution and delivering on business results. Experience with Business architecture, customer experience and design thinking required. Ability to understand business objectives and manage stakeholders cross-functionally. A passion for digital innovation and commitment to superb customer experience. Adept with Agile, Lean Start Up, and Design Thinking; experience with testing methodologies and running POCs a plus. Vendor management experience is a plus. Proven experience in data management and leveraging AI-ML to deliver actionable insights and guide decision making. What do you do? CRM Vision & Strategy – Set an ambitious and clear product vision, strategy, and roadmap for the Salesforce platform that is aligned and is in service of the business and service teams strategy and needs. CRM Leadership & product lifecycle management - Motivate IT product team with compelling vision, important problems to solve, prioritization of work and value-driven features. CRM solution consistency - drive towards one solution across regions to enable a more effective solution and enable quicker change. CRM Results and change management - Responsible for setting and maintaining a CRM roadmap that drives service business results and user adoption. Product Data Strategy – With data at the heart of CRM, ensure the platform can capture, understand, act, and learn from high-quality data to continuously improve product and business results. Primary Location Colombia - Flexible Location - Bogota Worker Type Employee Worker Sub-Type Regular Time Type Full time #J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

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