Family Description Project Management (PM) comprises project management for execution of cross-functional/geographical projects and programmes from initiation to completion.
Covers determination of project/programme goals and support of business objectives and strategies.
Ensures projects/programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope.
Covers management of risks that affect the delivery of project outcomes.
Subfamily Description Customer Project Management (CPM) ensures customer projects/programmes are delivered within agreed scope, budget, schedule, and quality.
Contains projects throughout all phases, starting from delivery approach identification to completion/care/operation.
Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members/resources.
Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.
Form a task force of technical assurance managers (TAM), Domain delivery leaders to manage the critical situation: 1.
Tickets, Jira escalation (beyond HM), special governance, executive update 2.
Project Plan assessment in alignment with MS, DDL and P&E 3.
Resource alignment 4.
Regular progress updates and executive steering of issues internally and with customer Interfaces and collaborates with Market Services, P&E and Domain S&C to ensure successful outcomes.
Responsible to define the problem statement, improvement plan and accountable to provide all needed resources and support for the critical program.
Drives execution and supports program management in de-escalating issues.
Manages executive reporting and stakeholder governance.
Enriches professional expertise with profound knowledge of the market to help for short and long term improvements.
Proactively identifies and solves the most complex problems and thinks beyond existing solutions to create sustainable outcomes.
Ensures alignment of taken decisions with all stakeholders and executive sponsors.
Ensures the strategic alignment of professional direction for business-relevant organisational units.
Is recognised as an external thought leader within a strategic function or organisational unit.
Supports local teams to achieve program targets, often highly visible, high impact multidisciplinary projects or initiatives.
Drives thought leadership, to improve efficiency, communication and business strategy for a specific project or set of projects.
Impact Impact is primarily short term and typically functional, departmental or small single geographic in scope through management of resources.
Accountable for departmental/program goals, achievement and cost performance.
Actions and errors will normally impact business, program, project, function.
Marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy.
Scope & Contribution Individual Contributor: Independently carrying out consulting, specific functional work within a Business Unit/Geography.
Assumes broad perspective.
Resolves unique and highly complex problems within own discipline.
Makes decisions about own and/or project work using known solutions as basis.
Managerial/Supervisory: Typically second (occasionally first) level of solid line management.
Effective management of resources and development/implementation of plans and processes.
Interprets policies and establishes procedures.
Increased awareness and influence of other functions outside of own business area.
Decision making often repeated in similar manner - able to choose correct solution or modify existing solution.
Innovation Highly independent and self-directed.
Develops plans, measures effectiveness.
Assesses customer relationships and service levels.
Can develop and implement complex and innovative concepts.
Problems require searching and selecting.
Anticipates problems, seeks opportunities.
Models creative and innovative work methods.
Communication Communicates with parties within and outside of own job function, which may include external customers or vendors depending upon the job function.
Requires ability to influence others outside of own job area on policies, practices and procedures.
Has cross-cultural knowledge and global mindset.
Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches.
Requires influencing others outside of own job area on policies, practices and procedures, e.g.
by expressing complex information in an engaging and inspiring manner.
Knowledge & Experience Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function.
Expert in more than one area, broad perspective.
Typically requires 7-10 years extensive relevant experience and/or a graduate/postgraduate equivalent degree.
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