About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
About the role We are looking for people for Customer Service Team who will provide direct support to the requirements of internal and external customers to facilitate transactional activities through phone, chat and tickets for all platforms. In this role, you will be at the forefront of our customer interactions, handling inquiries and facilitating transactions. What you will do Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Guide callers through troubleshooting, navigating the company site or using the services Answering tickets and chats Solve the requirements and requests assigned and received Answer incoming calls and respond to customer's emails Identify and escalate issues to supervisors Research, identify, and resolve customer complaints using applicable software Document all call information according to standard operating procedures Complete call logs and reports What you need to succeed Minimum 6-month experience in customer service and customer care Minimum high school or technical studies (2 semesters) or related careers professional requirements. Knowledge of customer service practices and principles (desirable) knowledge in e-commerce or banking Excellent data entry and typing skills Proficient in relevant computer applications #J-18808-Ljbffr