Concierge Cartagena

We are looking for a passionate and experienced Junior Concierge to join our team in Cartagena. The selected candidate will be responsible for renting everything needed for the arrival of clients, making any required purchases for the clients, buying provisions for breakfasts, coordinating the cooks, and managing operational logistics in the field.

Responsibilities :

- Reservations : Manage bookings for restaurants, tours, transportation, and other services requested by clients.
- Problem Solving : Address and resolve any complaints or issues clients may have during their stay.
- Purchases and Errands : Make purchases and run errands according to the clients' needs.
- Coordination of Internal Services :
Collaborate with other hotel departments to coordinate services such as housekeeping, maintenance, and catering, ensuring that clients' requests are efficiently fulfilled.
- Reports and Follow-up : Maintain a detailed record of clients' requests and the status of their fulfillment, ensuring that everything is in order.

Requirements :

- No prior experience required; we welcome individuals interested in starting their career in the industry.
- Languages : Advanced English (minimum B2).

Skills and Competences :

- Technical Skills : Communication, Constumer Service
- Organization : Ability to manage multiple tasks and priorities simultaneously.
- Attention to detail to ensure all requests are fulfilled correctly.
- Local Knowledge : Familiarity with local attractions, restaurants, and services.
- Ability to make informed recommendations to clients.
- Personal Presentation : Professional and well-groomed appearance.
- Interpersonal skills to create a positive and lasting impression.
- Adaptability :
Ability to adapt to different situations and types of clients.
- Flexibility to work variable hours, including weekends and holidays.

Benefits

- Dynamic and collaborative work environment.
- Possibility of professional growth and development.