Shape Lives, Secure Futures LendSwift is more than a lender—they are a cornerstone for those underserved by traditional financial systems.
By offering secure, transparent installment loans , they empower individuals to overcome financial barriers and achieve stability.
Their dedication to integrity, innovation, and service excellence fosters a dynamic workplace where careers flourish, challenges are opportunities, and employees drive the transformation of financial futures.
Job Description As a Collections Representative , you will engage with borrowers to understand their circumstances and collaboratively develop effective resolutions.
This role demands excellent communication skills, empathy, and a proactive mindset to address challenges.
You'll play a pivotal role in fostering positive borrower relationships while meeting performance targets and ensuring compliance with regulatory standards.
Job Overview Employment Type: Indefinite Term Contract Shift: 8:00 AM - 5:00 PM (EST), Weekends Off Work Setup: Onsite, Bogotá and Medellin Your Daily Tasks Contact borrowers with overdue accounts through phone, email, and other communication channels.
Discuss payment options and negotiate resolutions that balance borrower needs with company objectives.
Maintain a positive and professional attitude when addressing borrower concerns and challenges.
Record detailed and accurate notes on borrower interactions and outcomes in the system.
Meet or exceed individual and team performance targets, including recovery rates and call quality.
Collaborate with team members and supervisors to share best practices and improve processes.
Stay updated on and comply with company policies, procedures, and regulatory requirements related to collections.
Requirements The Qualifications We Seek Excellent verbal and written communication skills in English (required).
Prior experience in collections, customer service , or a related field is preferred but not required.
Strong negotiation skills and the ability to handle challenging conversations with professionalism.
Empathetic and customer-focused approach to problem-solving.
Ability to perform effectively in a fast-paced, target-driven environment.
Strong organizational skills with attention to detail.
Proficiency in standard office software and CRM tools is a plus.
Tech Stack Microsoft Office Suite Additional Qualifications Limited experience with Dollar .
Ability to use skip tracing tools effectively.
Experience with Infinity Collections CRM .
Familiarity with Zendesk .
Benefits Exciting Perks Await!
5 days work week Weekends off Prime Office Locations - Bogotá and Medellin 20 vacation days in total Prepaid medicine Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses (Want to know more?
Visit ) Your Future Team at Emapta Latam Join Emapta Latam and become part of our legacy in transforming global outsourcing.
Since 2010, we've been crafting personalized outsourcing solutions, empowering businesses worldwide.
With state-of-the-art facilities, competitive pay, and a culture of growth, Emapta is home to over 9,300 professionals serving more than 800 clients globally.
Be part of our success story in Colombia, where your talent will be valued and your ambitions supported.
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