About Us: Paytm is India's leading digital payments and financial services company, focused on driving consumers and merchants to its platform by offering a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and others. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway. To further enhance merchants' business, Paytm provides commerce services through advertising and the Paytm Mini app store. About the team: Liaison between creditors and consumers, responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. About the role: The Collection Team Lead will be responsible for collection targets of the assigned branches and must meet the target of the assigned product while following legal guidelines for collection agencies and in-house collections. Expectations/ Requirements: Achieve collection targets of the respective branch assigned. Meet the target on the product assigned for collections. Ensure compliance with legal guidelines for the entire collection structure. Ensure collection agencies and in-house collectors adhere to the legal guidelines. Adhere to the Code of Conduct. Continuously monitor collection agencies and in-house collectors to identify fraudulent practices. Superpowers/ Skills that will help you succeed in this role: More than 1 year of relevant experience in a collections role. Excellent communication skills. Strong negotiation skills with a bias for driving results in a high-performance environment. Strong relationship and leadership skills. Working knowledge of computers. Growth mindset. Demonstrated success and achievement orientation. Willingness to experiment and improve continuously. Education: Graduate in any specialization. Why join us: A collaborative output-driven program that brings cohesiveness across businesses through technology. Improve the average revenue per use by increasing cross-sell opportunities. A solid 360-degree feedback from your peer teams. Respect that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you. With over 500 million registered users and 21 million merchants, we are in a unique position to democratize credit for deserving consumers and merchants. Join us in India's largest digital lending story!#J-18808-Ljbffr
