About Addi We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars. We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially. We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss. Mission The collection area has as its objective to build customer loyalty through the collection process, and instruct and support the habit of payment in our customers, we are a key piece in the growth of the company to which we belong, and we work with high-quality indexes. In each management, offering sales solutions and excellent experience in every interaction with our customers. Our Collection Analyst will be responsible for permanently providing service to our customers in a mutichannel way, supporting their payment process, and creating a habit, Will attend to the user satisfying their needs and expectations, based on the requirements of the area, complying with the standards of quality, productivity, service, recovery goals established by the area and obligations established by the Company. What you will do Attend and provide customer service through our digital channels and voice (emails, SMS, WhatsApp, and calls). Handle access to financial and/or confidential information and other documents entrusted to you appropriately. Possess extensive knowledge and understanding of the product, processes, and negotiation tools offered by Addi. Analyze this information and, based on it, offer the most accurate option/solution to achieve the closure of a promise of payment. Exhaust all available resources, prioritizing common sense and empathy above all during the process. Put yourself in the customer's shoes, address their needs, provide personalized and effective advice that leads to a solution. Always ensure the service experience for our customers, analyzing the context within which we are communicating beforehand to provide the appropriate treatment/follow-up to each customer. Record accurate information in the applications designed for management, following established procedures and instructions. Adhere to the rules, protocols, service manuals, procedures, and internal communications shared by the company's leaders. Timely report to your immediate supervisor about all events related to originations, commercial information, or any operational incidents that arise, in order to prevent economic, legal, and/or reputational losses to the company. Keep necessary data updated with the human resources office so that the employer can send any kind of correspondence during the term or termination of your employment contract. Therefore, your address, phone, cell, etc., must remain duly updated. Perform any other duties related to the position as deemed necessary by your immediate supervisor. Requirements Bachelor, Technician, Technologist, or University Student of any career, preferably Administration, Finance, or Collection Management. Minimum 6 months of experience in Collections and Customer Service (desirable). Located in Bogota and available to work in person every day. English level A1 (not essential) Desirable competencies, skills or aptitudes Intermediate office automation skills. Excellent analytical and negotiation skills. Communication skills (written and verbal). Ability to follow complex instructions and procedures. Attention to detail and strong analytical skills. Adaptability to change. Knowledge of the use of collection management applications (CRM, dialer, etc.). Benefits Work on a problem that matters and help change customers' lives. Build a lasting company from the very beginning, helping define every aspect of it. Be at the center of it all. We are a true technology company, and engineering is at the core of what we do. Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage. Work alongside a great and diverse team that cares about what we are doing and how we are doing it. Generous compensation, including equity, 100% health insurance (and 100% for dependents)#J-18808-Ljbffr