Note: This role is for Colombia-based candidates only (we do not provide visa sponsorships) About the Role: The Collections team under Billing Operations is responsible for collecting payments from Healthcare Facilities. A Collection Specialist ensures that the assigned facilities pay their invoices quickly and on time. Cash is the lifeline of any company, making this a critical role to ensure smooth cash flow. The Collection Specialist will reach out to the facilities through phone and email to secure a commitment of payment (Promise to Pay) and ensure that the facilities honor these commitments. The Specialist will collaborate with Billing Disputes, Sales, Facility Onboarding, and Customer Support to overcome any roadblocks in collecting payments. Responsibilities: Monitor accounts to identify outstanding debts Review previous data for each debt or bill Contact AP's/Admins via call or email regarding overdue payments and upcoming dues Identify the root cause of non-payment Resolve billing concerns Report on collections updates and accounts receivable status Communicate with the sales department to maintain accurate and updated information on client contracts Maintain logs of calls and record any payment updates from customers Contact new facilities to conduct courtesy and payment reminder calls and emails Apply and deliver training concepts effectively Identify critical accounts and endorse them to managers Build relationships with Facilities by setting expectations about billing policies and explaining NET & Dispute Terms Introduce themselves to the facilities and provide contact details Foster good relationships cross-functionally and with billing team members Review the current standing of assigned accounts Identify good payers versus bad payers Assist HCF in resolving billing concerns and report to managers for further consultation Keep track of facilities that do not need to be called due to being good payers Conduct periodic checks to identify if HCF needs assistance with their bills Build out SMART plans for delinquent accounts Aim for a 95% collection rate on a quarterly basis Requirements and Skills: Good listening skills Strong verbal and written communication skills Negotiation skills Patience and stress management Problem-solving and critical thinking skills Quick adaptability to changes Knowledge of Microsoft Office Software Experience with Google cloud-based software Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.)#J-18808-Ljbffr