Collection Management Analyst Location: Bogotá, Colombia Job type: Permanent, Full time About the job Sanofi Business Services (SBS), one of the 5 pillars of Sanofi's Business Services organization, is setting up a new captive Business Services Centre in Bogotá to provide Account-to-Report, integrated Order-to-Cash as well as HR services. With respect to integrated Order-to-Cash (iO2C), the Business Services Centre will cover the following areas of the process: Customer Master Data, Pricing & Commercial conditions Order Management Credit Management Collections & Account Receivables management Cash Application Claims & Disputes Management AR Monthly closing and Reporting The purpose of this role is to: Deliver cash application and receivables management services to SBS North America as per their respective Service Level Agreements (SLAs) Manage incoming payments Perform clearing of AR, analyse discrepancies, execute securitization program and factoring Review AR ageing reports, perform collection & dunning, escalate & follow-up actions Address operational issues and follow through to resolution in an effective and timely manner Deliver operational KPIs and comply with Sanofi policies and guidelines Participate in continuous improvement initiatives The Analyst, Collections Management reports to Collections Management Coordinator and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions. Main responsibilities: Operation Deliver collections management services to SBS North America for Sanofi entities within SBS perimeter as per their respective Service Level Agreements Review AR ageing reports Perform collection & dunning Determine appropriate escalations & follow-up actions as per defined process Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility Contribute to business and customer collection strategy reviews Execute in compliance with Sanofi policies and guidelines Complete all activities as per the global Core Model and operational KPIs Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user Pro-actively anticipate operational issues and coach junior analysts Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to collections management Continuous improvement Identify process improvement opportunities through elimination of redundant activities Participate in process automation initiatives and ensure seamless adoption and transition About you Experience: Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous) Good business acumen (advantageous) Strong problem solving, deductive and analytical skills (advantageous) First hands-on experience in an accounting & accounts receivable role (advantageous) Soft skills: Ability to interact with internal and external clients in a professional manner (essential) Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset (essential) Good communication skills (advantageous) Attentive to customer needs and feedback (advantageous) Organized and structured to execute tasks as per deadlines (essential) Attentive to detail and works with precision (advantageous) Action oriented, delivery driven, change agent (advantageous) Technical skills: Computer literate and familiar with accounting applications, e.g., SAP FI (advantageous) Knowledge of Microsoft Office and expertise in MS Excel (essential) Education: Graduate degree in accounting or finance (essential) Languages: Advance in English (essential), Knowledge of other European languages (advantageous) Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status. #J-18808-Ljbffr
