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Lead Customer Service Manager We are seeking a highly experienced and results-driven professional to lead our global, regional and local Corporate Customer Service strategies, driving added value and customer satisfaction for multinational and corporate accounts. This role will be responsible for developing and executing strategies to meet commercial risk budgets, customer retention indicators and satisfaction surveys. Key Responsibilities: Maintain commercial risk budgets in sales and renewals Meet customer retention and satisfaction targets Develop and execute value proposals with clients Lead high-performance teams and motivate colleagues Develop and implement financial administration and business growth strategies Ensure compliance with sales and retention budgets, customer loyalty and employee commitment Requirements: 8+ years of experience in insurance or insurance brokerage, customer service and team leadership Advanced technical knowledge of insurable benefits programs and related fields Excellent English language skills Advanced level of proficiency in Excel and Office tools About Aon: Aon is a global professional services firm that helps clients make better decisions about risk, capital, and people. We shape decisions for the better to protect and enrich the lives of people around the world. Our culture of continuous learning and diversity and inclusion enables our colleagues to grow and succeed in their careers. We offer a comprehensive benefits package, flexible work arrangements, and opportunities for professional development and growth. #J-18808-Ljbffr