Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.
We are looking for a Cloud SP Representative who is ready to join our mission in creating a #CyberFit future!The Cloud SP Sales Representative is a dynamic role within Acronis, reporting to the Cloud Sales Chat Project Manager or Team Leader.
This position is pivotal in driving engagement and satisfaction of breadth partners and PayG partners throughout their lifecycle.
Key responsibilities include managing incoming chats, providing technical guidance, creating upsell opportunities, and maintaining high-quality partner interactions.
The role requires a blend of sales acumen, technical knowledge, and excellent communication skills to effectively support and grow Acronis's partner network.Every member of our "A-Team" has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment.
Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.WHAT YOU'LL DO Connect with Acronis breadth partners and PayG partners using approved tools, including but not limited to Avaya, Zoom, Outlook, and GainsightPut maximum efforts to avoid churn and retain partnersCooperate with related departments at Acronis: Solution Engineers, Support, Sales Enablement, Product Management, etc.Document all activities in SalesforceUnderstand and effectively communicate Acronis brand messages to prospectsUnderstand key competitors and effectively communicate Acronis product/solution differentiatorsReceive coaching feedback and participate in individual coaching sessionsPass obligatory quarterly upskill training sessions Ensure breadth partners and PayG partners are engaged with Acronis, including Backing up customer's or their own dataConsuming services on or above their monthly commitmentProtecting workloads and adding new onesPassing certificationsLogging into the Management Console, Partner Portal, and AcademyAnswer incoming chats and assigned cases Provide partners with guidance on Using Acronis Cyber Protect Cloud servicesConfiguring protectionAdding customersAdding Advanced PacksManaging quotasAnswering billing and licensing questionsCompliance requestsPartner Program and certificationsUpgrades/Downgrades/Cancelation/Sign-upsDrive partner engagement and satisfaction throughout the entire partner lifecycleBe creative and curious – qualify partner based on their current consumption, current and past chats, offer relevant services for an upsell opportunities.Demonstrate ability to multitask, working on 2-3 chats simultaneously, while following up on dozens of opportunities weekly WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Good understanding of the Service Provider business model, proficiency in Cloud SaaS: Cyber Security, Data Protection, RMM/PSASales aptitude with a focus on identifying and pursuing upsell opportunitiesAbility to multitask efficiently, managing multiple chats simultaneously while following up on numerous opportunitiesCreative problem-solving skills to qualify partners based on consumption patterns and chat historyFamiliarity with CRM systems, particularly Salesforce, for accurate documentation of all partner interactionsAbility to understand and effectively communicate complex technical concepts to partners of varying expertise levelsCustomer service orientation with a focus on maintaining politeness and helpfulness in all interactionsAbility to work independently while also collaborating effectively with cross-functional teamsResilience and persistence in partner engagement and retention effortsAnalytical skills to interpret partner data and tailor engagement strategies accordinglyFluent in English and Spanish/Portuguese *Please submit your resume and application in EnglishWHO WE AREAcronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.
This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide.
Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams.
Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.Acronis is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.